Kochi: Even as several helpline numbers including government and other agencies' are being circulated, there are complaints against the inadequate response.
Several stranded people in the district complained that there was no response at all despite trying for several times.
"I have tried on many numbers provided by the district administration and other agencies like NGOs since early morning. But there was no response till late evening," said Akhila S., whose family got trapped at Kadungalloor near Aluva.
Coordinators of relief work in camps alleged that due to poor response from helpline numbers they failed to provide food, drinking water and other essential goods for inmates.
"Boats are the only way to access camps in flooded areas in Chendamangalam, Puthenvelikara and Manjaly. But despite several requests, authorities didn't provide boats. Shortage of revenue officials has also affected relief operations," said Shajan M.P., a former member of Puthenvelikkara panchayat.
A stranded person from Kalady said that when contacted an emergency helpline number for evacuation, they asked to contact the local body ward member.
"Most of the time, the calls were not going through, and even if the line gets, no one will attend. We have tried on different numbers for a long time," said Binoj K., from Manjaly.
Meanwhile, the Coast Guard helicopters which sent for rescue in isolated places in Kuzhur panchayat near Mala could not land due to extreme weather conditions.
