Coimbatore: The civic body’s helpline numbers where people can register and have civic issues resolved, sprang back to life on Wednesday, after remaining inactive for many months, thanks to the efforts of Corporation Commissioner J. Saravana Kumar.
Officials acted swiftly and solved a civic issue within an hour on Wednesday. A resident of Kavundampalayam posted a grievance on the WhatsApp helpline number, and much to his surprise, not only did he receive a reply stating that the problem will be attended to, the issue was also solved.
V. Sathish Baalaji, managing trustee of ‘Restoring Nature’ posted a grievance about a huge tree being uprooted on Bango Street in Lakshmi Nagar in ward 44 of Kavundampalayam, which falls under the North Zone of Coimbatore Corporation. “The road is about 40 feet wide and the tree came down by 12 noon, obstructing movement of vehicles. Only pedestrians were able to use the road,” he told DC. It was around 1:10 pm that the problem was posted along with photographs. In an hour’s time, with the help of men and machinery from the civic body, the tree was removed and the road cleared.
“I have used the WhatsApp helpline number in the past. The authorities would take a couple of days to solve the issues posted. The swift action taken by officials is encouraging,” he said. Commenting on the landline and WhatsApp helpline number, C Kishore of Namma Kovai, an association of like-minded people who work towards making the city a better place to live in, said, “The initiative was inactive for some time. But, the Corporation Commissioner is focused on setting the basics right with the aim of solving the issues of citizens.”
An official communication from the civic body stated that people can report issues by calling landline number 0422- 2390261/ 63 between 10 am and 5:45 pm or through WhatsApp with images at 81900-00200 or via sms at 74404-22422 besides an e-mail to firstname.lastname@example.org
Grievances must be posted along with details like ward number, area information, relevant photographs, the issue and previous grievance if any, along with date, the communication added....