New Delhi: Amid periodic complaints about rude behaviour by Air India’s cabin crew, the airline management has promised strict action against errant crew members if it is found after a probe that they are guilty of misbehaving with passengers.
With the civil aviation ministry announcing a series of penalties on Friday against passengers for unruly behaviour, the ministry is concerned that airline staff not misuses these to cover up rude behaviour by the cabin crew or other airline staff either on board or at airport terminals.
“If any complaint of misbehaviour by cabin crew or other employees towards passengers is received, we immediately order a probe. The entire genesis of the incident is studied. If it is found the cabin crew are guilty, firm action will be taken,” Air India CMD Ashwani Lohani said. In fact, the ministry is worried that genuine complaints by passengers may be unfairly termed as unruly behaviour.
