Mumbai: Gone are the days when one had to dress up, step outside their home, travel all the way to a restaurants to satisfy their cravings. Thanks to the technically advanced world that we now live in, everything lies just a click away. Online shopping services not only satisfy your clothing needs but also your basic physiological needs; food.
Ordering food online is a trend nowadays as it’s quick, easy, hassle free and most importantly, it delivers food at your door steps. But.. with pros come the cons. What will be your reaction when you find a hair strand in your food? You will obviously feel disgusted.
But.. what if your food box comes along with a condom inside it? Oh, the horror!
One such shocking case recently took place in Jamshedpur. A woman ordered chilli paneer from a restaurant named Dosa Hut through a newly-launched food app Gravycart.com.
The woman ordered ‘spring roll dosa’ and ‘chilli paneer’ around 8.45 pm and the food was delivered by 9.20 pm. Right on time but what happened next was absolutely scandalising.
“As soon as the box of chilli paneer was opened, what we found was disgusting, inhuman and horrendous beyond imagination. The box of paneer chilli had a CONDOM....!!!!!,”posted Shitiz Dogra, woman’s friend on a Facebook page.
(Photo: Facebook/ Shitiz Dogra)
The original post read:
Hello Friends,
Need you help/opinion on a very sensitive issue. I'm making this post on behalf on my friend who has faced something horrendous/disgusting and inhuman today with a food chain. The friend is so shocked and numb that it cannot be described. So what has happened actually.
My friend had ordered two items from this chain called Dosa Hut Sakchi, Jamshedpur today. The order details are as below:-
1 Spring Roll Dosa, 1 Chilli Paneer. Order Total- 205.
The food was delivered by a delivery startup in Jamshedpur called Gravycart.com. The details received from Gravy Cart upon order confirmation with order no F0F13865-B1A-BA0 and estimated time of delivery- 0:45 mins.The order comes, delivered by Gravycart.com. As soon as the box of chilli paneer was opened, what we found was disgusting, inhuman and horrendous beyond imagination. The box of paneer chilli had a CONDOM....!!!!! The pic is attached for everyone to see. Now, how would you feel if you have to face something like this..? My friend was so disgusted, she had to return the order as it took sometime to even absorb, let alone comprehend what just happened. Adn when we returned, the delivery boy had the audacity to say "aapko 2 minute khaane k baad samajh aaya k isme kya hai " THIS is the audacity of these b******s. If you can live without killing the delivery boy on hearing this very moment, you have to be some special kind of human being.
Food companies make mistakes, fine. A hair strand, a mosquito etc is commonplace, but this is plain disgustingly inhuman and violent.
When we reached out to Gravycart.com, their reply was that they are only purveyors and just pick stuff and deliver. The onus of food quality is not on them. Now, we reached out to this stupid, filthy outlet Dosa Hut Sakchi, their front manager did not reply courteously on call. We asked him to pass on his manager's contact details and he did. His name is Mr Sudip Datta. His contact No. is-7209698189. We tried talking to him, but he kept cutting calls. He picked once and said , he will call after ten mins and he did. We told him, what we just went through and his first reply was "Gravy Cart walon ne kia hoga. Aap unse baat kijiye. hamne nahi kia. hamare yahan teen log khaana pack karte hain. ho hi nahi sakta. He kept beating about the bush and kept ranting that it's not his mistake, let alone responsibility of food safety."
Now, the important question is, who's to be blamed..? The Food Company and The delivery Company, both are accusing each other and just passing the buck. But, none of them, none of them tried to reach out to the customer of their own accord to assure them of any draconian measures they wish to take. Instead, both the parties are trying to save their grace and defending their hollow practices.
We understand, this isn't a normal case of a food messed up delivery, it's rather violent and inhuman. We want your opinion on should we go legal, we definitely want to and want it bad. Such filthy joints should not exist and their fssai licences and everything should be confiscated and they should be removed from every food portal that exists on internet. This cannot be "just another case", there could be more dark versions of this and can happen in any city (Let's not go on blaming Jamshedpur just for the heck of it). Inhuman elements can be everywhere, but the example has to be shoved in the face of such inhuman rascals who have polluted something as sacred as food and violated a human being. Please help, how should we go ahead with this case.
Admin- Please feel free to remove this post, if you think this isn't in everyone's interest.
Thanks
Gravycart received complain about the same within next 5-6 minutes and the delivery boy was sent to collect the food back.
“The restaurant usually delivers 6 pieces of chilli paneer and when it was returned it only had 3 pieces. We don’t know whose fault it was. We have refunded the whole amount to the customer,” says Gravycart founder director Nitin Sharma to Deccan Chronicle.
The restaurant people however blamed the portal for the mistake and said it wasn’t their fault at all. Sudip Dutta, the owner of Dosa Hut, alleged the woman for deliberately doing this thing.
The delivery boy was checked thoroughly by Sharma and he found nothing that could point at him.
“He has been working with us, since 3-4 months, this has never happened before. We talked to him but he denied his involvement. However, he has been dismissed and the restaurant has also been delinted,”says Sharma.
This is the first complaint that the food portal has received since it’s launch last year in December. As per Sharma, all the restaurants in the list are reputed ones and such incident has never occurred before.
“We have decided to give seal to every restaurant that will be used for delivery henceforth. No food can be delivered without that. The seal on the food package cannot be opened without tearing the plastic that will be used outside ,”says Sharma.
Though the portal is unaware of how condom landed in the food box, Sharma feels that it’s a conspiracy by other upcoming companies to spoil their company's name as it has been performing well.
