Indian Railway uses social media to attend a passenger's complaint

Railway minister Suresh Prabhu along with Indian Railways has been working in very active way to attend complaints of passengers. The Indian Railways is monitoring its Twitter handle quite actively, and is responding to passengers in distress. He has often been applauded for the timely response and aid his ministry has provided to the affected, through social media.

Paresh Deshmukh, one of the travellers was travelling from Nagpur to Pune on Garib Rath Express along with his group and deboarded at Daund station, where the train had halted for 45 minutes. This was when one of their handbags, containing phone, cash, debit cards and other important documents, got stolen. When they ran towards police to inform them, they realised that the police booth was closed. Then they used social media to inform the railway board by tweeting about the theft.

Thus led to the railway board to suddenly take action about the theft and asked Paresh to share his contact details along with his PNR number. Then they assigned the TTE to lodge the F.I.R about the whole incident. The status of the is still unkown but Paresh thanked Railway Board to attend his complaint so actively.