Chennai: In an effort to deliver speedy government services to the people, Chief Minister J Jayalalithaa on Tuesday launched a 24-hour toll free ‘Amma’ call centre number 1100 to redress people’s grievances. The service, which was inaugurated through video-conferencing by the CM on Tuesday, is aimed at ensuring quick response to grievances.
Callers can dial the toll-free number 1100 from anywhere round the clock and get access to call centre employees who will log the calls using latest technology in computer telephony integration.
The Amma Call Centre would strengthen and quicken the grievance redressal mechanism. Equipped with latest technology using computer telephony integration and voice logger system, the call centre can handle 15,000 calls per day initially and 138 call centre executives will receive the calls. The manpower would be increased depending upon the response to the toll free line.
The details of the callers and the issues reported by them would be registered on computer and referred to the relevant department for action through e-mail, SMS and telephone.
