Hyderabad: The number of complaints registered with the Banking Ombudsman of Telangana and Andhra Pradesh surged by 35.4 per cent to 5,910 during FY 2015-16 buckling previous year’s dip in complaints, according to the annual report released on Monday.
The RBI Principal Chief Manager and Banking Ombudsman for the two states, Dr N. Krishna Mohan, reported that Telangana with 3,109 formed almost 53 per cent of the total complaints received by the ombudsman’s office during the year.
The data also states that SBI continues to account for the largest share of complaints with 26.2 per cent, while its associate banks and SBI card together account for another 12.8 per cent. The rest of nationalised banks accounted for 27 per cent of the complaints lodged.
The data, when broken down geographically, highlights that there has been a decrease in complaints from the metropilitan area but there was a significant five per cent jump in complaints from urban areas. With e-banking flourishing, complaints on ATM/ debit card/credit cards rose by 0.1 per cent to 25.5 during the year.
Meanwhile, the ombudsman examined 6,033 complaints during 2015-16 including 123 carried forward from the previous year, of which 5,696 (94.41 per cent) were closed during the year.
