New Delhi: Income tax department has set up a dedicated structure for delivery and monitoring of taxpayer services to reduce grievances of tax payers.
Meanwhile, concerned over the rising cases of refund-related grievances of the tax-paying public, CBDT on Monday issued fresh directions to the income tax (I-T) department asking it to process all such cases pending this fiscal, within 15 days instead of the stipulated 30 days. Central Board of Direct Taxes (CBDT) has issued an order for setting-up of the dedicated structure in the income tax department for tax payers grievances.
Member (Revenue and Tax Payer Services) will oversee the delivery and monitoring of taxpayer services in CBDT. Two separate directorates — Directorate of Tax Payer Services-I and Directorate of Tax Payer Services-II — have been set up.
Together, these directorates will be responsible for delivery and monitoring of taxpayers services in the field offices and e-services deliverable through various electronic platforms of the department. They will oversee and co-ordinate all matters relating to grievances of taxpayers and ensure their timely redressal.
These directorates will report to the member , CBDT through the Principal DG of Income Tax (Administration). The responsibility for delivery of tax payer services has also been specifically assigned at every level in the field offices. This will ensure accountability of officials in redressing grievances in a time bound manner, said CBDT. The TARC Report has also accorded considerable importance to redressal of grievances and a customer focused approach in the department through creation of a tax payer services vertical.
