Bengaluru: The IDC MarketScape recognised Infosys for its unique ITSM offerings, which include end-to-end services focusing on enhancing customer delight and service experience by building on-the-go next generation solutions with new technologies like AI and automation.
Infosys has made significant investment in vertical specific ITSM offerings, specifically in pharma, insurance and retail sectors. Its service management offerings run across the entire service life cycle from advisory to implementation & support to managed services thereby offering the full lifecycle of ITSM services complemented with a rich portfolio of pre-built offerings. The report calls out the Infosys Enterprise Service Management Café as a unique offering that accelerates ServiceNow implementations to simplify and rationalize the environment.
The IDC MarketScape evaluated eight ITSM providers for this report. It highlights Infosys' focus on expanding ITSM offerings for the enterprise to newer areas and technologies to transform their user experience by focusing.
