New Delhi: Consumers can now complain about their telecom issues like call drop and over-charging through Twitter to the telecom department.
Telecom minister Manoj Sinha on Tuesday launched Twitter sewa for redressal of grievances of the citizens in the telecom and postal sectors. People having any complaints can tweet to twitter handle of the minister @manojsinhabjp.
“The telecom ministry and department of post will henceforth compile a list of complaints from this Twitter Sewa and categorise them into immediate, mid-term and long-term complaints.
“Complaints received against any telecom operator and Department of Post (DOP) on my Twitter handle will be communicated to the concerned telecom operator and DOP immediately for quick resolution and better service,” Mr Sinha said.
He said that telecom service providers are expected to resolve the complaints forwarded to them under this arrangement. “The challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January this year.
“Therefore, we are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that ministry will rise up to this challenge,” he said.
Twitter India Head for news, politics, government Raheel Khursheed said Twitter Sewa platform is free for government departments and the company expects to gain subscribers in the country from this.
Telecom minister also underlined that there are chances that this twitter Sewa may be misused by some rogue elements but he expressed the hope that Twitter authorities will take care of the same. Mr Sinha expressed hope that all parties involved in the scheme shall use the utility of “Twitter sewa” to the fullest to address the grievances of the public.
