New Delhi: Telecom operator Telenor today said it has completed deployment of e-KYC facility at 700 stores and will extend the facility to all its 2,000 exclusive retail outlets across circles by the end of this month.
In a statement, Telenor India said it is implementing e-KYC based SIM activation facility across its six circles, to take customer on-boarding experience to the next level.
E-KYC is an electronic customer verification service and is an alternate activation process recommended by the Department of Telecom (DoT) to verify a mobile subscriber's credentials.
Like Telenor, other operators including Bharti Airtel and Vodafone too have rolled out eKYC facility over the past few months, reducing the waiting time for a new connection and making the SIM activation process paperless.
"A customer can now instantly activate a Telenor mobile connection by providing his Aadhaar number followed by biometric verification at the Telenor store. Through E-KYC, the SIM gets activated in a few minutes", Telenor said.
The company plans to extend the facilities to 10,000 Point of Sales and take the services to mass market customer subsequently.
Telenor India has commercial operations in UP (West), UP (East), Bihar (including Jharkhand), Andhra Pradesh (including Telangana), Maharashtra (including Goa) and Gujarat.
The e-KYC guidelines were issued by the DoT in August and are part of its efforts to make the entire process digital. Customers purchasing a new mobile connection need to submit their Aadhaar number and verify their credentials through fingerprint biometrics.
The details are instantly matched with the UIDAI database and after validation, the connection is activated.
