Ola Electric’s Hyperservice Opens EV Servicing to Customers, Garages
Ola’s groundbreaking Hyperservice platform provides genuine spare parts, diagnostic tools, and training to customers, mechanics, and fleet operators, revolutionizing EV after-sales in India
Ola Electric on Monday unveiled a transformative scale-up of its Hyperservice platform, redefining electric vehicle (EV) servicing in India by making its proprietary ecosystem accessible to customers, independent garages, mechanics, and fleet operators. For the first time, Ola’s genuine spare parts, diagnostic tools, and service training modules are available to the broader market, marking a shift toward an open, transparent, and direct-to-consumer (D2C) service model.
Effective immediately, Ola Electric’s certified spare parts can be purchased directly through the Ola Electric Customer App and website, eliminating middlemen and empowering over a million Ola customers to choose their preferred service providers. This move ensures access to high-quality components for both individual customers and independent garages, fostering greater flexibility and trust in EV maintenance.
In Phase 1 of the Hyperservice rollout, key spare parts are now available on the company’s digital platforms. Subsequent phases, planned for this quarter, will extend access to diagnostic tools and technician certification programs, creating a fully open ecosystem. This initiative not only enhances customer convenience but also strengthens Ola’s high-margin parts and accessories vertical, driving scalability and profitability as its customer base grows.
Bhavish Aggarwal, Chairman and Managing Director of Ola Electric, said, “We’ve built Hyperservice from first principles, leveraging technology to ensure speed, transparency, and efficiency. By opening our ecosystem, every garage, fleet operator, and customer can now access the same high-quality tools and parts that power Ola’s network. This is true service freedom, made possible through our D2C model.”
The Hyperservice platform challenges traditional dealer-dependent service models by directly connecting customers, mechanics, and Ola’s supply chain. This approach delivers affordability, convenience, and trust, while also creating opportunities for India’s garage ecosystem. Mechanics can now self-train on Ola vehicles, earn Ola certification, and upskill in EV technologies, unlocking new income streams and fostering thousands of skilled EV technicians across the country.
As a key pillar of Ola’s India Inside strategy, Hyperservice aligns with the company’s mission to build open, scalable, and domestically integrated platforms across batteries, software, and now after-sales services. By democratizing access to its service infrastructure, Ola Electric is poised to set a new standard for EV servicing in India, driving innovation and empowerment in the industry.
