Volkswagen designated toll-free helpline set up to help aggrieved customers.
Specially trained personnel to partake in service and repairs of affected cars.
VW dealer partners to provide benefits on final repair invoices to the customers.
Volkswagen India will be supporting its affected customers in the states of Bihar and Assam which have been reeling under nature’s wrath for some time now. Flood-affected Volkswagen car owners will get free roadside assistance and discounts on repairs which have been caused due to the floods. Customers can call up the toll-free numbers mentioned below to intimate Volkswagen service centers. The helpline should also help you find the nearest VW touchpoint in case your car is stranded far from your regular location.
VW says it has issued guidelines to maintain a repair hygiene and geared up its personnel with the necessary technical support and spare parts required in such a situation. If you own any of the VW cars like the Polo, Ameo, Vento, Passat or Tiguan then read through the following Volkswagen statement carefully.
Volkswagen India extends service support to flood affected customers in the state of Bihar & Assam
→ Volkswagen will offer free road-side assistance and discounts
on repairs to affected customer vehicles
Mumbai: Volkswagen, Europe’s leading car manufacturer has announced extended support and services for vehicles affected by the Bihar and Assam flood. Volkswagen has announced free roadside assistance and special initiatives in support of affected customers owing to the widespread destruction caused by the tropical storm
Customers in Bihar and Assam can avail the free roadside assistance by dialing 1800 102 1155 or 1800 419 1155 respectively. Under roadside assist, affected cars would be transported free of cost to the nearest Volkswagen dealer. To ensure customer support at this crucial time, Volkswagen has issued necessary repair guidelines across dealerships for a standardized repair approach and has geared-up technical support staff and parts supply chain in the region. All affected customer vehicles will also be supported with benefits on the service repair invoice by Volkswagen dealer partners in the respective cities.
The Volkswagen team is closely monitoring the status of all vehicles under repair to ensure quality repair and necessary actions.
Disclaimer: This article has not been edited by Deccan Chronicle and is taken from a syndicated feed. Photos: CarDekho....