GHIAL Enhances Passenger Experience with Smart Kiosks at RGIA
These kiosks are powered by a centralized system for consistent and up-to-date information
Hyderabad: GMR Hyderabad International Airport Limited (GHIAL) has launched Virtual Information Kiosks (VIK) and interactive terminal maps at Rajiv Gandhi International Airport (RGIA) in Shamshabad, marking a major milestone in its digital transformation journey.
The rollout includes 10 strategically placed kiosks across check-in halls, boarding gates, arrivals, and baggage claim areas, offering passengers real-time flight updates, 3D navigation, emergency support, Wi-Fi access for international travelers, and instant feedback options.
These kiosks are powered by a centralized system for consistent and up-to-date information. Complementing the kiosks, GHIAL has introduced interactive terminal maps on its official website (www.hyderabad.aero), helping passengers plan their journey with detailed insights into gates, retail zones, dining options, and essential amenities.
The key features include real-time updates via touchscreen or boarding pass scan as part of smart flight management while passport-based login for international travelers under Wi-Fi access and 3D maps with QR code transfer to mobile devices under advanced navigation.
SOS alerts for medical, fire, and security support facility is also provided under emergency integration, while instant input to improve services as part of passenger feedback and user-friendly design with coverage of parking, arrivals, departures, and service touchpoints.
Pradeep Panicker, CEO, GHIAL, said, "At GHIAL, innovation is fundamental to how we operate and grow. As we advance on our journey to becoming a global aviation hub, the deployment of these intelligent kiosks and enhanced digital maps marks a significant step forward in our digital transformation agenda.”
Designed to enhance passenger convenience, these systems go beyond static information delivery. They are designed to offer passengers seamless support for their airport journey. Whether it's a frequent business flyer or a first-time traveller, the objective remains consistent - to deliver a seamless, intuitive, and world-class airport experience, he explained.
This dual approach reflects GHIAL’s commitment to creating a smart, human-centered airport ecosystem, ensuring passengers receive timely, personalized assistance both digitally and physically, he added.