Over 1.6 Lakh Students Applied for Post-Result Services: CBSE

New Delhi: The Central Board of Secondary Education (CBSE) on Monday said its post-result services portal functioned smoothly during the notified application period from June 2 to 7.

In a statement, the board said over 1.6 lakh candidates submitted requests for more than 3.8 lakh answer books during the period, indicating extensive use of the facility. The process was conducted under the supervision of government technical agencies and teams from the IITs.

CBSE said the system was continuously monitored by cybersecurity teams to prevent malicious traffic and cyber threats, and that support was provided to students through helpdesk and grievance redressal mechanisms.

The clarification follows media reports and social media posts raising concerns about the functioning of the portal. Addressing complaints about the “Roll Number Not Found” message, the board said it was displayed only when candidates had not successfully applied in the first phase of the process.

“CBSE has taken note of certain media reports and social media posts regarding the functioning of the Post-Result Services Portal. To clarify doubts of some of these students and parents, it is informed that the message 'Roll Number Not Found' is displayed when a candidate had not successfully applied during the first phase of the Post-Result Services process, namely the Answer Books Photocopy Application Window,” the board said.

It added, “As clearly outlined earlier, only those candidates who had applied for their scanned answer books during the preceding stage (Answer Books Photocopy) were eligible to avail the subsequent stage of Verification of Issues Observed and Re-evaluation of Answers.”

The board has faced concerns after some Class 12 students alleged that scanned copies of answer sheets uploaded by CBSE did not match their handwriting. Following this, the Cabinet Secretariat constituted a one-member committee to examine procurement of services for the OSM system.