CM Jagan launches toll-free grievance helpline 1902
The Chief Minister also launched the Jagannaku Chebudam' website
Vijayawada: “Climbing the ladder brings with it a great responsibility. I am not here to rule but to serve the people. Starting with me, every government official from top to bottom will be at your service through Jaganannaku Chebudham.”
Chief Minister YS Jagan Mohan Reddy stated this while launching the Jaganannaku Chebudham grievance system, with over 1 lakh government officials connected to the event via video mode from all Village and Ward Secretariats across AP districts.
Jagan Reddy launched a toll-free grievance redressal helpline number 1902 as part of the ‘Jaganannaku Chebudam’ programme, held at the camp office here on Tuesday. The Chief Minister also launched the ‘Jagannaku Chebudam’ website.
Speaking after the launch, Jagan Reddy said the government’s effort was to identify solutions for the problems through the last four years of his governance. “During my padayatra, I have heard the plight of several people. Around 90-95 per cent of the problems are man-made. If the government is in an active mode, there will be a solution to such problems,’’ he said.
He explained, “For instance, in rural areas, the majority of the elders complained of pension denial even as they were eligible. In the previous Telugu Desam term, schemes were implemented by the Janmabhoomi committees. There was partiality and eligible persons were often not included in such schemes. From pensions to allotment of houses, there was a similar situation.”
“Many programmes have been undertaken by the YSRC government to reach the benefits of various schemes to more people. We brought about revolutionary changes and are implementing the welfare schemes for all the eligible in a transparent manner without giving any scope for corruption,” he said.
Explaining about Jaganannaku Chebudam, the CM said, “As a part of the initiatives, the state government has launched the new outreach programme. This is an improvised version of the Spandana, which aims to proactively reach out to the people, get their grievances in a focused manner and address them in a mission mode. Right from district collectors to commissioners to secretaries, all the officials have been involved in this programme. It focuses on resolving the people’s grievances on a priority basis.”
He said that for effective implementation of the programme, project monitoring units (PMUs) were established in mandal, district, state level secretariats and at the CMO. “The DGP, chief secretary, and CMO officials will review the PMUs from time to time for quick redressal of the people’s grievances.”
“People can dial the CMO if they face any difficulty in getting YSR Pension Kanuka and other benefits of the welfare schemes or if there is any delay in receiving YSR Aarogyasri services, or there are issues related to revenue records etc under Jagannannaku Chebudam.”
Explaining the functioning of the programme, he said that people can dial the toll-free number 1902 to register their grievances. Once a caller shares a grievance with the representative of the call centre, a unique YSR (your service request) ID will be issued. Regular updates will be shared through SMS regarding the status of the application. People can also share their feedback about the redressal, he said.
Meanwhile, collectors and SPs spoke to the chief minister in virtual mode from different districts. Prakasam District Collector Dinesh Kumar said that as advised by the CM, a special unit has been set up in the district for this purpose.
Parvathipuram Manyam district collector Nishanth Kumar said that they have prepared a complete mechanism for the redressal of grievances. A 24/7 call centre has been set up and this is monitored by a special officer. YSR District SP Anubrajan said all measures are being taken to make Jaganannaku Chebudam programme a success, and necessary police personnel have been appointed in project-monitoring units at the district and mandal levels.