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After some time, the executives from both the online loan apps started forcing her to clear the loan amount. The main online loan app asked her to clear the loan of Rs 90,000 even though no loan was sanctioned. It had only made her to deposit the Rs 10,000 to sanction the one-lakh loan. Representational image/DC

Apex bank tames recovery agents

The RBI asked lenders to strictly ensure that their collection agents do not intimidate borrowers or resort to...

13 Aug 2022 5:29 AM GMT