Airtel Business Chief Views Adequate Guardrails On AI Can Unlock Productivity Gains
“We work very closely with both government regulators, as well as our customers, to make sure that whatever we do is compliant, and we play a positive role in bringing out such specifications. So, that will continue to be our effort,” he told the Delhi-based news agency
New Delhi: The architecture and methodologies for safely deploying artificial intelligence (AI) will continue to evolve, as was the case with previous technologies, and adequate guardrails will pave the way to unlock strong productivity gains from AI, Airtel Business chief executive Sharat Sinha said.
The statement of Sinha comes after Union minister Ashwini Vaishnaw last week announced the government's plan to soon release a consultation paper on AI regulation, dealing with issues like tech safety, deepfakes and a human-first approach.
“We work very closely with both government regulators, as well as our customers, to make sure that whatever we do is compliant, and we play a positive role in bringing out such specifications. So, that will continue to be our effort,” he told the Delhi-based news agency.
Sinha further said that the company would like to see regulation that enables infrastructure to drive right business outcomes, so that people can safely deploy AI, and also leverage AI to create more productivity in the country. “Airtel will be playing a positive and active role in that,” he said.
As per the government’s plan, the consultation paper will form the base for AI regulations as the time has come for India to have such a framework. “On the global debate surrounding AI, even for artificial intelligence, having tools or AI agents with the right guardrails and building an enterprise architecture that enables their safe deployment will ensure productivity gains,” the Airtel Business CEO said.
“It is like any technology. If you deploy artificial intelligence or AI agents with the right guardrails, and if your enterprise architecture is built so that they can be safely deployed, you can get all the essential productivity gains for it. We ourselves, as an enterprise, are heavy users of that,” he added.
He further said that as the technology evolves, so would the architecture and methodology of safely deploying them and “I think that's the way to go”. “AI adoption would drive demand for reliable digital infrastructure, combining cloud services, data centres, connectivity, guardrails and cyber security,” Sinha said.
“Airtel expected cloud, cybersecurity, Internet of Things, next-generation connectivity and communications-platform-as-a-service offerings to be among its growth drivers over the next three years. The cyber security business was growing rapidly, with Airtel extending its offerings beyond traditional security services to address emerging digital threats,” he said.
The company has also expanded its consumer-focused fraud prevention capabilities, building on its spam prevention solution launched slightly over a year ago. “When it comes to consumer business, we launched spam prevention slightly over a year ago, and over a period of time, based on the same technology that leverages network AI, we have created a fraud prevention solution,” he added.