While the complaints pour in, many congratulatory tweets too can be seen
Kochi: Next time, if you are not satisfied with any of the services provided by the railways, do not waste your time filling out complaint books at railway stations. Instead, air your views directly to top railway officials via social media.
With the aim of interacting closely with passengers and offering real time solutions, all Divisional Railway Managers and General Managers have created their own official handles in social media platforms like twitter.
“The initiative comes with the railway minister emphasizing on maintaining the best possible connect with the public, to collect people’s feedback and address public grievances.
The twitter handles of all GMs and DRMs are on the Railway Ministry’s twitter handle – RailMinIndia, facebook page RailMinIndia as well as on the website www.indianrailways.gov.in,” said a public relations officer.
The ‘DRM Trivandrum’ twitter handle has already started responding to railway users in the division besides disseminating information like berth availability in Onam Special trains, increase or decrease in coaches in important trains, their rescheduling if any and the like.
While the complaints pour in, many congratulatory tweets too can be seen. For instance, a tweet by Shashi Taroor read, “very pleased to see the Railways responding so well to public demands”.
“These social media platforms provide a combination of information pertinent to passengers, new policies, new innovations, new ideas, new developments in infrastructure and rolling stock as well as vignettes of the past,” the official said.
The Indian Railways, popularly known as RailMinIndia, in social media has commanded a following of 4.51 lakh followers on its twitter handle and over 3.8 lakh on its Facebook page.
( Source : deccan chronicle )
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