Mysuru police launch online, mobile phone app services to file complaints
Mysuru: The city police in its effort to reach out to the general public have introduced two online and mobile phone app services and a post card facility for those who don’t have access to computers or mobile phones.
People who have lost important documents such as Aadhar card, driving licence or any electronic gadget can avail these services to file a ‘lost report’. They need not go to police stations to file complaint, receive acknowledgement or to claim a duplicate one. City Police Commissioner B. Dayanand, who launched these services, explained that complainants need to log on to ‘Lost Report’ window of the Mysuru City Police website www.mysorecitypolice.gov.in and download the acknowledgment or they can even receive it in their e-mail id.
“It is mandatory to file a lost report with police, and get the acknowledgement for the same to avail a duplicate copy of be it Aadhar card or driving licence or duplicate SIM, when they lose one from the concerned department.
Recently a tourist from Mauritius complained on Facebook that he has lost his mobile phone in Mysuru. This system would help such people, as they need not travel here to file a complaint. And that will be an authentic document of Police department. However the system will not help to track the same and is not applicable for any criminal offences,” Dayanand said.
The second facility pertains to reporting on traffic violations, misbehaviour by auto drivers or any criminal activity in the neighbourhood. Though the police already has provided this provision through ‘public eye’ option on its Facebook page and its department website, Dayanand has now launched ‘public eye’ on WhatsApp with the helpline number 8861786385.
“The public can even report any crimes or criminal activities; issues related to illegal parking, faulty traffic singals, misbehaviour by auto drivers or charging of excess fare by them, denial to ply on a particular route, by uploading video, audio clippings or photos with their name, place, date and time of the incident,” the Commissioner said.
In order to help those who don’t have access to computers or mobile phones, the police have launched an autorickshaw/taxi complaint card. “If an auto driver refuses to ply, demands excess fare, does not use shortest possible route, uses faulty meter, behaves rudely to customers, offers lifts to stranger; the passengers can tick the type of complaint and mention their name and address and autorickshaw registration number or display number and can post the card by affixing a stamp. These cards will be made available in malls, bus stands, hotels and important tourist destinations,” Dayanand said.
