New iPhone 6 customer walks home with someone else’s data on it
Mary Biondi, a customer from Sacramento, California, went to buy herself a new iPhone 6 to the Sprint store. When she got home, to her surprise, she found that her iPhone 6 had someone else’s contacts, pictures and much more.
The KCRA 3 reported that Biondi was a new customer to the carrier (Sprint) and bought herself a new iPhone 6. She had asked the customer to get the service started on her phone so that she could start using it. To her surprise, she was having someone else’s information on her iPhone.
No, the smartphone was not a used or refurbished handset, but it was the employee’s mistake that happened at the Sprint store. Prior to Mary, another customer had his handset dropped in for some work. The employee had backed up the data on his computer and forgot to wipe it off after he left. This information was then accidentally replicated on Mary’s new iPhone. Due to this, Mary was able to see that entire person’s contact numbers, pictures and other data. The iCloud account was accidentally restored to the new smartphone.
Mary then asked why did this happen, and the employee apologised for the blunder. The store apologised for the untrained employee.
However, what was more shocking was, when Mary asked for the iPhone 6 to be reset to normal, they replied that they could not do it and she would have to approach the Apple store to get the needful done.
Apple Store was overloaded with customer services and hence Mary could get the appointment only three days later. This left Mary’s iPhone with an unknown person’s data on her iPhone for three days.
Scary as it is, this should not have happened in the first place. Mary was honest enough to report back and did not misuse the data. Should it have been another person who could have misused it, the unknown person’s data could create havoc in his life.
KCRA 3 spoke to the man whose data was accidentally uploaded to Mary’s phone. The man, who did not want to be named, did not even know about the incident.
