London: Scientists have identified seven deadly email sins that can lead to ‘negative repercussions’ in the workplace if not handled correctly. Workers obsessed with checking their emails could be damaging their own mental health and that of their colleagues, according to research at London’s Kingston University.
Occupational psychologist Dr Emma Russell set to find out which email practices stress employees out and identified seven ‘deadly email sins’.
These include ping pong — constant emails back and forth creating long chains, emailing out of hours, emailing while in company, ignoring emails completely, requesting reÂadÂÂ receipts, responding immediately to an email alert and automated replies.
“Back in the dial-up era, when going online had a cost implication, most people checked email maybe once a day and often responded to mails as soon as they read them,” said Russell.
“Now with broadband and 3G, unlimited numbers of messages can be streamed to you via your smartphone at any time of the day or night. However many of us haven’t adapted our behaviour to what can seem like a constant stream of mails,” she said.
Responding to out of hours emails, for instance, may make an employee look keen but it can also mean workers find it difficult to switch off, according to the study.
“This puts pressure on staff to be permanently on call and makes those they are dealing with feel the need to respond,” Russell explained.
