Microsoft and Apple launched their refreshed 2-in-1 device lineup with their new Surface and iPad Pro models, respectively. But now its turns out that neither of the software giants managed to provide a flawless performance.
According to posts on various websites and forums, users have revealed that display issues are hitting a substantial number of their devices. The issue here lies with hardware problems, rather than to bugs that can be fixed with a software update.
Furthermore, Microsoft’s own Surface Pro also reportedly comes with faulty displays which suffer from what’s being described is backlight bleeding, which is more visible at the bottom edge of the screen. The issue is easily noticeable when using the device in portrait mode with a document running in full screen because otherwise it’s covered by the taskbar.
Affected users have posted on reddit and Microsoft’s Community forums to complain about the issue, with some stating that they have already replaced several units with all of them suffering from the same issue.
“I stopped in both the Columbus, OH and Buffalo, NY stores on a road trip a couple days following the launch of the surface pros. Every display unit had problem. It's really pretty sad,” one user says, suggesting that this might be an issue affecting many more devices that initially believed.
Another interesting fact here is that Surface Pro users first reported the problem on July 8 and as of now, the Community forums discussion has reached five pages, but with no official comment from Microsoft.
Also, now there are Apple customers who have complained that the display of new iPad Pros has a blue tint on the right side in portrait mode, while others claim the tint is becoming yellowish.
If looked initially, this is again a hardware issue, and discussions in the reddit thread reveals that exchanging an iPad Pro suffering from this problem is indeed possible at an Apple Store, though new units also seem to be affected too.
In this case, the bug was reported nearly 30 days ago, but Apple has remained completely tight-lipped on anything related to a possible display defect on its device.
The good thing is that exchanging units suffering from this bug with a new one seems to be going smoothly.