Hyderabad: Due to a major technical issue, 80 per cent of BSNL broadband connections in TS, 70 per cent in AP and more than half in the rest of South India were affected. This is the second major breakdown of BNSL broadband services.
The problem was identified by BSNL broadband services officials in Hyderabad Telecom District (HTD) in the morning hours when officials in the Chief Minister’s peshi, an RTO official and a few IAS officials residing at Sheikpet, Durganagar Colony and Srinagar Colony made repeated complaints.
When HTD principal general manger K. Ramchand and Telangana circle chief general manager L. Anantaram contacted the National Internet Back-bone at Bengaluru, they were told of defects in equipment and major technical issues.
A source from the BSNL’s broadband wing said that besides the NIB, there were a few issues at the broadband exchange of TS circle in Telephone Bhavan.
“The problem has been identified in uplink and downlinks at UT-Star, a France-based company. The company representatives have informed us that they will send their engineers to the city as well as NIB,” the source said.
BSNL procured broadband equipment for fibre connections through UT-Star. “Though we will rectify the problem, we can’t say when we will face it again. On Monday and Tuesday, we faced a similar problem and our engineers rectified it. But, Wednesday we faced a major issue with our exchange (coordination unit for broadband) and NIB,” the source explained.
Mr Anantaram told this newspaper that most broadband connections in the state were affected and their engineers along with available staff from UT-Star were attending to them.
“We have been attending to the issue even at night. We have rectified the problem at a few telecom exchanges in the city. There is a problem with equipment provided by UT-Star,” he said.
