New Delhi: Northern Railway has been asked by the apex consumer commission to pay Rs 25,000 to a man for not informing him about cancellation of a train, terming it as “deficiency in service”.
National Consumer Disputes Redressal Commission (NCDRC) has asked the Northern Railway to pay the money to Delhi resident Manoj Kumar, who had booked his ticket for journey in February last year but after reaching the station, he came to know that the train had been cancelled for the last few months.
NCDRC's bench, presided by Justice Ajit Bhar-ihoke, passed the order while dismissing a revision petition field by the railways against Delhi state consumer commission's order.
In its order, the state commission had upheld a district forum's order, asking the railways to pay the money to Kumar.
“The least expected from the railway was to intimate the responde-nt about cancellation of running of train on February 13, 2013 in order to save him from unnecessary trouble. This is gross deficiency in service on the part of the petitioner (Northern Rail-way). Therefore, we do not find any fault with the orders of the foras below in allowing the complaint and awarding the compensation,” the NCDRC said.
